We are excited to chat with you. While this site isn’t monitored live 24/7, there are lots of ways to connect with us. When the talk bubble feature is highlighted, it means an ETA staff person is online and ready to chat with you. When the chat feature is offline you can still connect anonymously with an email message and the team will respond during the next working day. You can also text, call or email us. All interactions are confidential, anonymous, and judgment-free. See our Privacy Policy for more information.
who we are
Our staff are part of our larger team of employment and education coaches, psychotherapists, spiritual care practitioners, case managers, and a psychiatrist. We are based out of the GTA, and can offer services in person or virtually. We are called ETA (Estimated Time of Arrival) because we endeavor to provide services that our clients have been searching for in a timely and professional way.
meet the live chat team
We’d like to highlight two members of our support team, who have been working for ETA for over four years.
Mark | access1@etaontario.ca
Mark has been a counsellor for over a decade, and has worked primarily with young men going through difficult mental health challenges or life transitions. He takes a non-judgmental approach, focusing on skills that someone can use to achieve their goals.
Marie | outreach1@etaontario.ca
Marie has been a dedicated social worker for over 5 years and specializes in working with youth and young adults. She is passionate about supporting folks to reach their potential through active listening, motivational support and goal setting. Marie has a positive and hopeful approach that helps inspire people to act on their goals.
what to expect
Marty had been into looksmaxxing for a year and was looking to talk to someone who could be an objective sounding board for his ideas. He used the chat feature on the site to speak to Marie whenever he needed to connect with a real person without judgment. Marty reported these conversations have decreased some of his anxiety around his looksmaxxing efforts.
Jake is a young father who has been extremely frustrated with the government since the pandemic emergency measures of 2020. He lost his job as a result of rejecting new workplace vaccination requirements and is having trouble providing for his young family. After a few calls to the ETA line, he is now connected to a family counsellor and working on a plan for his future.
Margo was in a criminal justice program and felt that she could not share her perspectives in class because they would be considered politically incorrect. She worries that Canadian security is being undermined by certain minority groups. She believes her views are patriotic, and hates that others have called her a racist. Margo meets with an ETA worker to discuss her concerns and explore different points of view without being judged.